How one tribal health center boosted training compliance to 99.98%

MedTrainer in the News: Headquartered in Sault Saint-Marie in the Upper Peninsula of Michigan, Sault Tribe Health Division is a tribal health center that provides various medical services to a seven-county area.


Previously, the provider organization struggled with managing and delivering high-quality training to its staff of more than 250 spread throughout eight health clinics. Administrators were expected to create their own educational presentations to train staff members on protocols.

Further, the organization primarily used a combination of paper records and spreadsheets for tracking who had completed their necessary training and different renewal dates. This created challenges in meeting federal, state and accreditation requirements.

“We also kept all our written policies and procedures stored in physical binders at each clinic,” said Joanne Umbrasas, director of operations at Sault Tribe Health Division. “Therefore, any updates to policies needed to be printed and manually dispersed to ensure consistency across our network. It was difficult to guarantee that all the binders were completely up to date at any given time.”


Sault Tribe Health Division realized it could not continue to rely on paper and spreadsheets to manage training and compliance. It decided it needed a more modern approach. In searching for a solution, the provider organization learned of health IT vendor MedTrainer and its compliance management suite.

“MedTrainer offered an affordable way for us to eliminate our manual, paper-based processes and digitize our training programs, tracking, policies and procedures, and more in their system,” Umbrasas explained. “We could centralize these key tasks and move them online, thereby streamlining training, improving compliance and alleviating the administrative burden.”

Read More: