Quality management software supplier updates IT system just in time for COVID-19

InfinityQS in the News:

In an article for Food Engineering, InfinityQS’ Doug Fair and Chris Kearsley detail how InfinityQS overcame systemic IT issues, incidentally preparing them for COVID-19.

While it’s often been said that the shoemaker has no shoes for his own children, sometimes a similar thing can happen with a software company. Only in this case, InfinityQS, a supplier of data-driven enterprise quality management software, had an aging on-premises IT system, all crammed in together in the traditional “server room.”

But, sometimes a software firm’s experts expend more effort on helping their users—and rightly so—than taking some time out to look after their own computer and software systems. So when a series of power outages occurred in 2018 in the Fairfax, Virginia area, InfinityQS’ headquarters found itself without a phone system, internet and network servers. When your business is software, and you rely on all these systems working, having them all out at the same time means there is no positive cash flow.

Doug Fair, InfinityQS COO, knew it was time to take action to prevent similar failures in the future. Fair spearheaded a top-to-bottom overhaul of the company’s IT infrastructure, modernizing and consolidating IT systems to the cloud for better uptime and security. Making the necessary changes produced quantifiable results to the tune of saving more than $1 million a year and reducing down time in excess of 3,000-plus man-hours. When the work on the replacement systems was done, Fair found that he had also incidentally prepared for something he hadn’t seen coming—the coronavirus, aka COVID-19. He soon realized the biggest payoff of the new system was the ability to keep operations running even with external disruptions.

For many publishing companies today, working at home is nothing new. In fact, I’ve been doing it for more than 15 years. For Fair’s company, however, prior to 2018, working at home wasn’t an option. But now, with the coronavirus all around, InfinityQS seamlessly shifted to remote, home-office work while avoiding any interruptions in operations and maintaining a high-quality service for its clients around the world. The software company also launched an initiative to offer its quality management software free during the pandemic—InfinityQS’ way of helping manufacturers through the crisis.

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Since 2007, DPR Group has been a trusted business partner providing expert public relations and marketing advice. DPR Group has secured tremendous positive media coverage for our firm, bringing visibility to our software and assisting our sales.

Felix Pekar

DPR Group has provided valuable public relations insight and helped us increase our marketplace visibility on a local and national level. Our partnership has enabled us to focus on growing our client base, while expanding our messaging and showcasing our unique services.

Kim Cubine

DPR Group really understands our industry and the unique role InfinityQS plays in it. They provide both strategic guidance and tactical execution to deliver coverage in key trade publications and exposure with industry analysts and third-party influencers. The team is flexible and always willing to roll up their sleeves to assist us in a wide range of marketing activities beyond our traditional public relations initiatives. DPR Group is more than a vendor. They are a true, trusted and valued partner.

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InfinityQS